Practical travel information for Germany

City maps, telephone service, emergency numbers

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Compared to other countries, Germany is densely populated and has a diverse, mostly very well-developed infrastructure. Whether by car, by train, by bike or on foot while hiking: In most cases you will find within a few kilometers appropriate options for a secure, uncomplicated and entertaining traveling. For all who are not using nowadays a smartphone while traveling, here are some hints and tips:

City maps online

If you are travelling to a new town and still don't have a navigation system in the car, you can find nearly every street in Germany with few clicks in the Internet. Here are a couple of tips:

  • First have a look on the home page of the town to see if there is an online map available. Often you will find the latest and most complete road map here. Example: Our home town Bamberg has its map under www.bamberg.info/stadtplan/. Additionally you will find a lot tips about the city and its infrastructure.
  • For online city map services in Germany look at the following addresses:
  • For cartographical products and purchase advice the service of Michael Ritz under www.landkartenindex.de is recommended.
  • Just if you are planning a far journey, it is useful to use the city maps in combination with a route planner. We listed these resources on a separate page.

Phone number wanted

  • The Deutsche Telekom ´s directory enquiry service offers advice in the telephone network (within Germany):
    • for phone numbers in Germany : 11833 (alternative: 11881)
    • for phone numbers in foreign countries : 11834
    • in English language : 11837
    • in Turkish language : 11836
  • phone numbers in Germany : www.teleauskunft.de and www.dasoertliche.de
  • phone numbers international : www.phonebuch.com

How can I make inexpensive phone calls in Germany?

  • Simdiscount.de offers various mobile tariffs with no fixed contract term, which offer particular for guests from outside Germany during their stay in Germany favorable conditions.
  • Phoning economical: Germany & international: www.simyo.de
  • Which dialling prefixes give the cheapest calls at the moment? Find out at:

Emergency numbers

  • Emergency or accident?

Emergency service phone number
 Police  110
 Fire brigade  112
 Rescue service / ambulance
  service
 1 92 22
 Air Ambulance
  (Deutsche Rettungsflugwacht)
 + 49 711 - 70 10 70
 Poisoning  + 49 551 - 19 240
  + 49 551 - 38 31 80
 www.giz-nord.de
 Car breakdown
(-> also watch for the yellow columns on German motorways every few miles)
 ADAC: 0180 - 2 22 22 22
 ACE: 0180 - 2 34 35 36 
 Car insurance (central phone number)  + 49 180 - 25026
 "Reiseruf"
(-> for calling somebody via radio in case of emergency or death)
 ADAC: 0180 - 5 10 11 12
  • Has your cell phone disappeared?

Mobile Network phone number
 D1  + 49 1803 - 30 22 02
 D2 - Vodafone  + 49 172 - 12 12
 E-Plus  + 49 177 - 10 00
 O2   + 49 800 - 55 222 55
  • If you use a foreign mobile telephone in Germany, you should ask for the direct emergency number before you travel.
  • If you use a foreign mobile telephone in Germany, you should ask for the direct emergency number before you travel.
  • If you are going to visit Germany for a longer period, it might be worthwhile buying a German mobile phone. Unless you plan to phone a lot, a prepaid mobile phone contracts would be the best value for money. Before you leave, you can get T-Mobile prepaid plans with international calling to use in Germany, or you can buy a phone when you arrive. You will find an overview of the German mobile telephone suppliers at www.teltarif.de
  • You´ve lost your debit, credit or charge card?

Card type phone number
 Visa  + 49 69 - 79 20 13 33
 900 974 445 (international)
 Mastercard  + 49 69 - 75 76 10 00
 900 971 231 (international)
 American Express  + 49 69 - 97 97 40 00
 ec cards  + 49 1805 - 021 021
 Eurocard  + 49 69 - 79 33 19 10
 001 - 31 42 75 66 90 (international)
 Diners Club  + 49 69 - 26 03 50
 0180 - 2 34 54 54 (international)

The most important words in case of emergency in various languages can be downloaded from our TREFFPUNKT German courses ewsletter. More information to travel in Germany is to be found at car rental, hotels, airlines, trains and many tips for travelling in Germany>>> (German page).

You will find dictionaries for your trip here.

Have a nice trip :-)


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Last update: 2017-02-21
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